UMB Bank Personal Banker I in Kansas City, Missouri
Duties and Responsibilities:
The Personal Banker I is expected to learn and successfully accomplish the necessary skills to progress to the Personal Banker II within 6 - 12 months.
The primary function is to accurately process standard branch transactions including but not limited to: check cashing, deposits, consigned items, savings bonds, loan payments, opening basic accounts and servicing accounts. Expected to process customer maintenance transactions such as: address changes, check orders, CIS maintenance, ATM processing, branch open/close procedures, foreign currency, judicial issues, deceased notification while increasing knowledge and skills to handle more time consuming and complicated customer account maintenance actions and transactions. The PB I is expected to provide an unparalleled customer experience, in all customer interactions to include a high standard of efficiency, accuracy, service, and consistency.
Expected to increase knowledge and performance regarding branch activities in the areas of: compliance, audit, operations and security and follow all bank policies and procedures.
Proactively partner and refer to appropriate internal partners to include: Small Business Officers, Mortgage Officers, Private Wealth Management, and Commercial partners to increase customer satisfaction and branch results.
Perform other duties as assigned.
Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at careers.umb.com to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.
Minimum Knowledge and Skills:
-Basic math and accounting skills
-Strong verbal and written communications skills
-Ability to operate general office equipment, such as: telephone, fax machine, copying machine, currency counter, 10 key adding machine, etc
-Knowledge of debits and credits
-Demonstrates good work habits, attendance and follows policies and procedures
-Proven organizational and time management skills
Preferred Knowledge and Skills:
-Proven customer experience skills dealing with the public
-Skills in building collaborative relationships across departments and teams
-Knowledge of banking products, systems, policies/procedures and regulations
We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
-2+ years previous customer service, teller or retail experience
- Teller experience or minimum of 6 months TS experience (or equivalent) for internal UMB associates
Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
- HS Diploma or equivalent
-1 year previous customer service or retail experience
Monday-Friday: 8:00am-5:30pm Sat 9-12
8300 NW Prairie View
Personal Banker I